沃拉沃拉大学 Student Consumer 投诉过程

程序完整性规则

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the "程序完整性规则"), 生效. The 程序完整性规则 requires, 除此之外, that each college or university authorized to offer postsecondary education in one or more states ensure access to a complaint process that will permit 学生 consumers to address the following:

1.      Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising

2.      Alleged violations of state laws or rules relating to the licensure of postsecondary institutions

3.      Complaints relating to the quality of education or other State or accreditation requirements

沃拉沃拉大学 is an institution authorized to provide postsecondary education in the states of Montana, 俄勒冈州和华盛顿州, as well as distance learning options via online classes. We are committed to full compliance with the 程序完整性规则, and provide the following confirmation to all current and prospective 学生s:

The Northwest Commission on Colleges and Universities accredits 沃拉沃拉大学. You may review the university's accreditation documents at the NorthWest Comission on Colleges and Universities.
 

投诉过程

沃拉沃拉大学 seeks to resolve all 学生 concerns in a timely and effective manner. 为此目的, the following contact information and resources at 沃拉沃拉大学 are available to current and prospective 学生s for the resolving of complaints. Links are provided to the appropriate Walla Walla website for more information on contacts at the university.  

学术管理 (学术 programs, accreditation)
 509/527-2431
学术.administration@rockmark.net
 

学习成绩 & 注册商 (学习成绩)
509/527-2811
registrar@rockmark.net
 

Marketing and Enrollment Services (admissions eligibility, recruitment)
509/527-2327
info@rockmark.net 
应用.rockmark.net
 

学生财务服务 资源 (学生 accounts, 学生 employment, financial aid, loans, grants, scholarships)
509/527-2815
学生.financials@rockmark.net
sfs.rockmark.net
 

学生生活 (学生 and campus life)
509/527-2511
学生.life@rockmark.net
 

The university encourages 学生s to work through internal university processes for resolution of complaints. If a 学生 believes that the university's procedures have not adequately addressed concerns identified under the 程序完整性规则, the following links and contact information is provided.

一般:
Washington State Office of the Attorney General
华盛顿街东南1125号
邮政信箱40100
奥林匹亚，华盛顿州98504-0100
360.753.6200
www.atg.wa.政府

学者:
Northwest Commission on Colleges and Universities (NWCCU)
第165大道8060号
100套房
雷德蒙德，华盛顿州98052
425.558.4224(声音)
425.376.0596(传真)
www.nwccu.org

国家学生资助:  
Washington Student Achievement Council
邮政信箱43430
奥林匹亚，华盛顿州98504-3430
360.753.7840
www.wsac.wa.政府

教师教育:
Professional Educator Standards Board (PESB)
旧国会大厦
600 Washington Street S, Room 249
邮箱47236
奥林匹亚，华盛顿州98504-7236
www.pesb.wa.政府
 

The university encourages 学生s to work through internal university processes for resolution of complaints (see links above for more information).

For information on what to do if a distance-education 学生 who lives in California believes that the university's procedures have not adequately addressed concerns identified under the 程序完整性规则, 指 http://www.dca.ca.政府/consumers/complaints/oos_学生s.shtml.

For information on what to do if a distance-education 学生 who lives outside the state of California believes that the university's procedures have not adequately addressed concerns identified under the 程序完整性规则, 联系 Washington Student Achievement Council (WSAC). 

The Washington Student Achievement Council (WSAC) has authority to investigate 学生 complaints against specific schools. WSAC may not be able to investigate every 学生 complaint. 访问 他们的网站 for information regarding the WSAC complaint process.